Here's the list of the most common questions we get.
Follow the steps below to gain access to the Doctor Care Anywhere platform:
1) Purchase the plan you need via Doctor Care Anywhere Boots
2) You will have received an email from Doctor Care Anywhere, (check your spam mail too)
3) This email contains your unique activation code – click through on the “Activate Now” button
4) Submit your activation code
5) Confirm your date of birth to verify your account
6) Enter a few personal details, and set up a secure password, so you can log into your account in future
7) You can either complete your profile now by filling in your personal details, or do this before your first appointment
You can also activate your account via the Doctor Care Anywhere app, to do this follow the instructions in your confirmation email.
All our doctors in the Republic of Ireland are registered with the Irish Medical Council (IMC).
As this is a private service, we are unable to subsidise prescriptions for medical card holders.
Book an appointment with us as usual and your Doctor Care Anywhere GP will be able to recommend the right specialist for you.
They will then write you a private referral letter and email you to let you know it is ready. Your referral will be securely stored on your patient record where you can download it as a PDF to share with a specialist, health insurer or whoever you need to.
Yes, our doctors are registered with Healthmail: the HSE service who issue prescriptions accepted by all pharmacies in Ireland.
The cost of private prescription medication varies from place to place, and we have no control over what your preferred pharmacy charges.
Service and appointments
Doctor Care Anywhere gives you safe, high quality healthcare, wherever and whenever you need it. Our doctors take the time to understand your concerns, and use the latest technology to ensure the care and support you receive is second to none.
Doctor Care Anywhere is a doctor-founded and patient focused GP service that helps make it easy for you to look after yours and your family’s health. We offer video and phone GP consultations as well as prescriptions, specialist referrals and fit notes. In addition to having access to your medical record, we also have various tools and tracking systems to help you monitor and manage your own health and you can use our service wherever you are in the world.
When it comes to health and wellbeing, we want to give you and your family the best possible medical advice and peace of mind, wherever you are.
Firstly, it’s important to say we are not an emergency service. If you have a medical emergency you should call 112 or 999 or go straight to your nearest A&E.
You’ll find a list of the types of emergencies we don't treat under the 'What we treat' section on this site. This is just an indication and not a comprehensive list.
For non-emergencies, we can normally offer an appointment within four hours of booking, if not sooner. Most patients can get an appointment on the same day.
Most of the time you can get an appointment on the same day, usually within four hours.
You’ll find it easier to sign up using an internet-connected computer, tablet or mobile phone.
As a fully digital service, the registration process includes creating an online account, a secure password (that no one else is aware of), giving consent to our terms and conditions and also uploading ID to verify your identity.
While our Patient Experience team is available to help, parts of this process will not be possible through a phone call alone. For more information about the sign up process, please call the team on 1800 719048.
Yes, you can. Our Patient Experience Team can book appointments over the phone, but only if you’re a registered and verified member.
If you don’t have an account, or you aren't yet verified, a member of the team can help guide you through the process.
Please give the team a call on 1800 719048.
Yes, you can use Doctor Care Anywhere wherever you live.
It takes just a few minutes to create an account via the Doctor Care Anywhere app or website.
Make sure you have your photo ID to hand, as you’ll need it to complete the verification process before you can book an appointment.
Don’t worry, you’ll only need to do this once.
You should be able to get your medication on the same day as your consultation, provided you've made your selection within local pharmacy working hours.*
If you’re still unsure, please contact our Patient Experience team at firstname.lastname@example.org or call 1800 719048.
*Accepted at certain pharmacy groups.
GPs and clinical governance
Unfortunately, our GPs only consult in English. We are unable to use translation services during an appointment and cannot accommodate family members translating on behalf of a patient.
Yes. You can choose a GP by the areas they specialise in, the languages they speak, by name if you’ve seen them before, or by gender if you’d prefer to speak to a male or female doctor.
Yes, all our GPs can prescribe medication and write private prescriptions if deemed necessary during your consultation.
For privacy reasons, you can't email your GP directly. If you have any queries, you can contact our Patient Experience team at email@example.com or give them a call on 1800 719048.
If you'd like to speak to the same doctor again, you can simply book another appointment with them.
Technology, troubleshooting and feedback
The best way of accessing Doctor Care Anywhere is through our app, which you can download for both iOS and Android.
Doctor Care Anywhere works on most computers with Windows XP (or above) or Mac OX 10.6 (or above.). You'll need a good internet connection plus a camera and/or microphone for your video or phone call appointments. Some company computers block certain plug ins, which might cause issues during a video consultation, so we recommend that you use a personal device.
For the best experience of the platform on a computer, we recommend using the latest version of Google Chrome.
Absolutely! You can book appointments and have your consultation on either your smartphone, tablet or computer.
If you're using a smartphone or tablet, it’s best to download our app from the iOS or Android store.
Yes, we do. The Doctor Care Anywhere app is available on both iOS and Android.
Our data is hosted in the Microsoft Azure Cloud. Patient records are encrypted in transit using SSL and at rest using SQL encryption. The Azure data centres also have ISO 27017 (information security in the cloud), ISO 27018 (privacy protection in the cloud), ISO 22301(business continuity).
As an organisation, we are certified with the internationally recognised information security controls defined in the ISO/IEC 27001 and are HIPAA compliant.
First of all, we're very sorry to hear that you are unsatisfied with our service. We take all feedback seriously, so please let us know your problem and we'll do our best to remedy the situation.
If you would like to make a complaint, please get in touch using the following details:
Telephone: 1800 719048
Post: Doctor Care Anywhere, 25-28 NORTH WALL QUAY, IFSC DUBLIN, IRELAND, D01 H104
Making a formal complaint
If you would like to make a formal complaint about the service or treatment you received, please contact us by post or email. You can also notify us of your intention to complain by phone, but we will kindly ask that you put your complaint in writing, if possible. This will help us understand the nature of your concern and seek the best resolution.
When will you hear from us?
We will acknowledge your complaint within three working days and aim to complete our investigation within 20 days, but often much sooner. Our Complaints Officer will provide regular updates throughout the resolution process so you will be notified of any delays, especially if we need to contact other parties as part of the investigation. You can find out more about our complaints process by reading Section 26 of our Terms and Conditions. Once we have completed the investigation, we will provide a formal response in writing.
Complaining on behalf of someone else?
We are careful to protect patient confidentiality, so you must have permission to complain on another adult’s behalf. In such instances, we will ask to speak with the complainant directly or request a signed letter of authority that permits you to act for him or her.
Treatments and diagnosing
Here are some examples of common conditions we treat:
Ear, nose and throat problems (e.g. sinusitis, sore throat, earache)
Skin problems (e.g. acne, rash, infection)
Urinary tract infection (non-recurrent and women only)
It’s important to note that Doctor Care Anywhere is not an emergency service. So if you have a medical emergency, you’ll need to call 112/999 or go to your nearest A&E.
Here are examples of some of medical emergencies we don’t treat:
- Difficulty in breathing or severe shortness of breath
- Chest pain/suspected heart attack
- Suspected stroke or seizures
- Severe pain especially of sudden onset
- Severe infections
- High fever in unwell infants
- Obstetric or pregnancy complications
- Severe bleeding
- Serious trauma to head, spine or limbs(e.g. broken bones or burns)
- Severe mental health concerns(e.g. self-harm, suicidal thoughts or psychosis)
- Recurrent urinary tract infections (UTIs), defined as 2 or more UTIs in the last 6 months or 3 or more UTIs in the last 12 months
Yes. Our GPs are happy to offer patients a second opinion. Just let them know that you’d like this to be the main focus of your appointment when booking.
It all depends on what works best for you and what it is you want to speak about with the doctor.
For instance, if you have a rash, we would strongly advise a video consultation or to upload some high quality images of the rash to help the doctor make a diagnosis.
All children under the age of 18 will always need to book a video appointment.
No, we do not. We are not an emergency service.
So if you have a medical emergency, you’ll need to call 112/999 or go to your nearest A&E in Ireland.
If you are unsure about whether your condition is an emergency or not, then you can still book an appointment.
Make sure you state exactly what the issue is when prompted so that our doctors can make a proper assessment and call you if they think you need to visit a hospital or see a doctor in-person immediately.
Here are some of the medical emergencies we recommend you visit A&E immediately for:
- Chest pain
- Obstetric/pregnancy complications
- Severe abdominal pain
- Suspected stroke
- Severe infections
- Severe mental health (such as severe depression, anxiety, psychosis or mania)
- Traumatic injuries
Service and appointments
We take your privacy very seriously and ensure that all patient data held by us is protected and stored on secure servers.
Our platform operates in secure HTTPS mode and all audio/video/text is encrypted. The platform and data is hosted on Azure which is one of the first G-Cloud providers to achieve Pan Government Accreditation up to IL3 which is suitable for ensuring that your data remains secure and accessible only to you and with those you want to share it with.
Absolutely not. Your data is completely private and we do not sell any of it.
All your interactions on Doctor Care Anywhere are accessible to you at any time. From your consultation notes, bookings, referrals, fit notes, and anything else you may have uploaded will be stored on your secure and confidential record. You can also download your consultation notes, referral letters and fit notes as a PDF and share with your insurer, employer, and other healthcare professionals.
As a Doctor Care Anywhere patient you have 24/7 access to your DCA patient record. It’s deliberately written in a non-jargon way that is easy for everyone to understand. Not only can you read the doctors notes and recommendations from your consultations, but you can also add to the notes and upload documents and files to keep your medical history up to date.
es can speak to one of our doctors wherever you are in the world.Please make sure that you have your valid photo ID to hand. You’ll then be prompted to take a photo of yourself (a selfie) to be used as a comparison against the photo on your ID.
Yes. People of any nationality can use our service.
Citizens of any country can use our service.
Patient Identity Verification
Please make sure that you have your valid photo ID to hand. You’ll then be prompted to take a photo of yourself (a selfie) to be used as a comparison against the photo on your ID.
We can accept:
- Driving License
- National Identity Card
We’re don't accept anything other than valid photo ID, which means we're unable to accept the older paper form of a driver’s license.
For safety reasons we can’t accept electronic scans or photocopies of documents. This is because scans can be tampered with and it's very difficult for us to tell if these are forgeries or counterfeits.
Instead, please use a photograph of the original identification documents, making sure you capture the whole document in a crisp, clear image with no cropping.
You can verify your identity at any stage, but it’s best if you to do it as soon as you register.
This ensures that your account is ready, and you can book an appointment without any delays. Your account will need to be verified before you're able to book an appointment for yourself or for your child.
Our verification checks use artificial intelligence to compare the photo in your ID against the facial biometrics in the selfie you provide.
If the name on your documentation doesn’t match, your documentation has expired or it’s not readable then this can take a little longer. In the case where the name doesn’t match, we might ask for additional documents.
Not long. Usually we’re able to verify you instantly. If there’s a problem, we’ll send you an email to inform you on the next steps. If we must manually verify you, then allow up to 72 hours for this to be processed.
This step can’t be avoided, and you won’t be able to book an appointment until you have submitted your identity documents (if we require them from you).
Identity verification is one of many ways we can protect the integrity and accuracy of your healthcare records.
Yes, we ask you to provide proof of Parental Responsibility for any patient under the age of 18 whom you add to your Doctor Care Anywhere policy. Please be aware that you can only book an appointment for your child once this relationship has been established.
We accept the following documentation as proof of guardianship:
- Birth certificate (parents are named on the certificate)
- Copy of your child's passport
- Adoption paperwork
Please ensure that any scan or photo of the documentation is clear and legible.
You will only be able to book appointments on behalf of a person under 18 once you have established parental responsibility.
If you don’t have parental responsibility, you won’t be able to be in charge of their account.
If you have any questions, please call us on 1800 719048 between 9am and 5:30pm, Monday to Friday so you can discuss this with a member of the team.
Our Patient Experience team will verify your guardianship documents and contact you if there are any problems. We’ll email you when the documents have been successfully processed.
Our in-house team oversees the verification process for children, so please allow 72 hours for us to process the documents.
We urge you to upload the documents as soon as possible so you avoid any delays the next time you need to book an appointment.